In a Webinar I did on April 30th entitled, "BBS on Life Support: What to do when a BBS program sputters,” I recommended that companies whose BBS processes need oxygen should find a good freelance consultant to come in and help them identify strengths and weaknesses – barriers and opportunities. In other words, get an objective, third-party to do the diagnostics on your process.
This is the most economical way to solve the problem, and in today’s tight times, the people who write the checks will appreciate a frugal solution. But, you need an economic solution – not a cheap one. Safety is important and you don’t want to risk employees losing faith in the BBS process or thinking that you don’t care enough to do the right things to reinvigorate your BBS process.