In the first installment of this series, I discussed the confusion and contradictions that surround the word recognition, as it is used to survey employee job satisfaction. It seems that employees interpret the word differently than management. Organizations are spending a lot of money and time—throwing a lot of resources at increasing employee recognition because surveys indicate that employees feel they are not being recognized commensurate with their contribution.
Part of management’s solution is to increase the frequency of verbal praise employees receive. Unfortunately, there is some evidence that verbal praise—positive comments by managers and supervisors about employee work efforts, is not perceived by employees to convey genuine “valuing” by the organization. Positive comments about job performance—verbal positive reinforcement—are not fulfilling the employees’ need for recognition.