A question that looms large is whether leaders, managers, and supervisors can be trained to be inter-personally effective. Interpersonal skills training has been implemented by enlightened human resource and training departments for many decades. The question is, can people be trained to be sensitive?
Although an abundance of training has been delivered, the trained skills were perceived to be elective rather than mandatory. Few companies have codified interpersonal effectiveness as a condition of employment. It is seldom measured, tracked, and used as a basis for decisions about pay raises, promotion, and employment or used in recruiting and hiring practices.