A global economy is no longer a future vision, but a reality ... many will argue a necessity. However, doing business internationally now requires much more than mutual commerce; it requires in-depth customer knowledge. Today, Quality Safety Edge (QSE) has expanded its clientele in 27 countries.
The successful application of behavior-based safety (BBS) with those clients is due not only to QSE’s expertise but to their understanding of and respect for cultural differences. Jerry Pounds, president of QSE’s international division, shares his experiences and insights on the issues of doing global business and the professional flexibility needed for addressing a growing concern of organizations around the world—workplace safety.