Positive Influence:

Cutting Edge Ideas on Behavior-Based Safety, Quality and Leadership

Using BBS Observation Skills for Emergency Preparedness

Using BBS Observation Skills for Emergency Preparedness

If you are implementing behavior-based safety correctly, you have taught your observers what a behavior “is,” or “is not” – meaning they know a behavior from a non-behavior. A behavior can be observed; a non-behavior, like “thoughtfulness,” (the word implies a state of mind, not directly observable behavior) cannot be directly observed.We can only observe behaviors (something someone says or does); we use the word “thoughtful” when we later summarize all the specific behaviors for someone else.

So when I say Bob is really “thoughtful,” I am usually summarizing my individual behavioral observations, perhaps over time and in different circumstances, rather than say, “I saw Bob open the door for a female coworker, send his wife flowers on their anniversary, phone a sick coworker, help a kitten out of a tree, and visit his neighbor in the hospital.”

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Put Some Energy Back into Your BBS Process through Employee Initiated – “Lean” Observations

Put Some Energy Back into Your BBS Process through Employee Initiated – “Lean” Observations

I’m not advocating that you discard the 30 minute observational audits you have come to know and love. Of course you need a thorough assessment of the work setting to encourage a thorough assessment of risk, but everyone knows that after a few years – even months – these things get pretty routine and uninspiring.

I’m continuing to advocate putting some sizzle back into your behavior-based safety process by encouraging employees to carry observation cards in their back pocket and to perform spontaneous, brief observations of their peers – when their peers ask for the observation.

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Overcoming Objections to Behavior-Based Safety: Let Employees Initiate the Observation

Overcoming Objections to Behavior-Based Safety: Let Employees Initiate the Observation

When I wrote my last blog about this, I expected a rush of responses about how this idea would transform the ethos surrounding BBS – that the idea would create insights and epiphanies. I expected corporate safety managers and BBS facilitators to gush about the empowering possibilities it released.

Maybe I did not make myself clear: Employees initiate safety observations with their peers; the idea of protecting your coworkers is taken to a new level.You hand your personal safety card to a coworker, supervisor, or BBS observer and say, “Hey…check me out.”

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Behavior-Based Safety Evolution: Employee Controlled Observations

Behavior-Based Safety Evolution: Employee Controlled Observations

Thousands of companies around the world are performing employee observations – the same way. You design an observations system, you create an observations checklist then you perform an observation and record the data.

One big problem is that many people don’t like being the object of an observation or the company culture does not favor people watching each other and giving feedback – even if it is positive.

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How to Know When to Use a Freelance Behavior-Based Safety Consultant

How to Know When to Use a Freelance Behavior-Based Safety Consultant

In a Webinar I did on April 30th entitled, "BBS on Life Support: What to do when a BBS program sputters,” I recommended that companies whose BBS processes need oxygen should find a good freelance consultant to come in and help them identify strengths and weaknesses – barriers and opportunities. In other words, get an objective, third-party to do the diagnostics on your process.

This is the most economical way to solve the problem, and in today’s tight times, the people who write the checks will appreciate a frugal solution. But, you need an economic solution – not a cheap one. Safety is important and you don’t want to risk employees losing faith in the BBS process or thinking that you don’t care enough to do the right things to reinvigorate your BBS process.

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Maintaining a Healthy BBS Process

Maintaining a Healthy BBS Process

In a recent Webinar, I attempted to address some of the issues that are facing the thousands of companies implementing behavior-based safety around the world. Anyone reading this knows that there are a multitude of problems, but if you look closely, and objectively, you can identify them fairly rapidly.

In my Webinar, I tried to identify with clients and prospective clients; I tried to present a perspective that served the listeners interests not a particular consulting companies interests.Yes, I am a broker for BBS services for more than one BBS consulting firm. I’ve worked with many others, so I am not completely without bias, but I also have seen enough approaches to know that there is no one best way to implement and sustain a healthy BBS process.

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