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Mejorando su Seguridad con un Enfoque Conductual (publicado originalmente en HydroCarbon Processing)

Estrategias para planificar retroalimentación conjuntamente con el proceso de observación. (Tabla 6)

Terry E. McSween

Si: Entonces: Consideraciones:
Supervisores realizan las observaciones Deben proporcionar retroalimentación correctiva durante las observaciones Esa retroalimentación es parte establecida de las responsabilidades del cargo
Empleados realizan las observaciones Generalmente debe informarse a la supervisión*

Pueden proporcionar retroalimentación correctiva

 Es difícil para los empleados nuevos corregir a los empleados experimentados

Los sindicatos generalmente resisten que los empleados corrijan a otros trabajadores
Personal de staff realiza las observaciones Debe informarse a la supervisión* El personal de staff no debe asumir la responsabilidad que tiene la supervisión de línea de proporcionar retroalimentación
* Información incluye datos de observación sin identificar individuos específicos.

REGRESAR A LA TABLA DE CONTENIDOS SECCIÓN SIGUIENTE


Este artículo fue publicado originalmente en HydroCarbon Processing (Agosto 1993) y se reproduce con permiso.